Even if you do everything right when returning a leased vehicle, you may not be protected.
Here’s why: The “grounding dealer” (where you turn in your leased vehicle) can assess the returned vehicle as being pristine in all respects, but your legal contract is actually with the finance company, and it will always have the last word.
In 2008, I returned an end-of-lease Dodge Magnum to the dealer from whom I was leasing a new Dodge Journey.
My wife and I spent a full day cleaning the returning vehicle the day before the return: washing, waxing, steam-cleaning the interior carpets and polishing/detailing everything inside and out including air vent vanes, etc. It was beautiful.
As a small joke, when we arrived and parked the vehicle at the dealership, I even stuck the detailed vehicle information sheet (the one all new vehicles have on the window listing all options, the price and so on) on the inside of the driver’s window (yes, I had kept it from when the car was new).
In addition to their technician’s inspection in the shop, the dealership’s sales manager inspected the vehicle and both he and the general manager signed the “vehicle return receipt,” which includes a “VRR condition report” page to note any damage, excess wear or missing items.
Everything was perfect and they joked about how it looked exactly like all the new cars on their lot.
Imagine my surprise when, two weeks later, I received an “invoice and lease settlement” in the mail from Chrysler Financial claiming I owed them $637.33 for “excess wear and tear,” with no details as to the reason.
I called the dealership and they said I had to deal directly with Chrysler Financial.
When I called Chrysler Financial, they said that the floor mats were missing (not true, but they charged me $70) and that both key fobs were inoperable and had to be replaced at a cost of $440 (I think the battery may have been low in one of them, but at least one of them worked when I returned the car because they used it to unlock and lock the car).
They also charged me $54 to remove the aftermarket trailer hitch. (I had bought the “trailer towing option” but couldn’t buy the trailer hitch itself because they weren’t going to be available from Dodge for another six months, so I had a reputable aftermarket hitch installed.)
After lengthy negotiations, they agreed to a reduced settlement of $350, which I paid. I asked them to return my $300 trailer hitch but they said it had already been disposed of.
Now here’s the ugly part: on the vehicle return receipt, filled out and signed by the grounding dealer, the sales manager entered “yes” to the question, “Will customer be purchasing a new vehicle?” and he entered the VIN of the new vehicle being purchased in the space provided on the form.
Below this question is prominently printed: “If lessee is purchasing a new vehicle, the grounding dealer is responsible for payment of all outstanding obligations on the account terminated by the return of this vehicle.”
In other words, Chrysler Financial should have been chasing the dealership, not me, to pay these fees.
Neither the dealer nor Chrysler Financial agreed with me, and after Chrysler Financial threatened to send the invoice to a collection agency I eventually paid them.
My legal lease contract is with Chrysler Financial and I was not about to enter an expensive legal battle with a billion-dollar corporation over $350, and also harm my credit rating as a result.
So, by all means, do as Lorraine Sommerfeld says and get the grounding dealer to appraise and inspect the returning vehicle a month before the lease is up and fix anything they note. But understand that you may still get a nasty surprise after the dealer ships the vehicle back to the manufacturer, whose inspectors have the final word.
Tony van Kessel, Queensville, TORONTO STAR, Wheels Section, Dec. 5, 2009
